Protect Your Bank Against Coronavirus

Galit M. Sacajiu, MD, MPH – Director, Medical Education

Protect Your Bank Against Coronavirus Guidelines


Personal and business banking remain operational for the public despite the novel coronavirus (COVID-19). Thus, it is important for us to observe preventive measures.

How to Keep Our Bank Protected Against Coronavirus

  1. Set up handwashing stations near entrances.

  2. All bank personnel should be required to wear face masks and gloves.

  3. Place the following beside ATMs and counters:

    • Hand Rubs With 70% Alcohol

    • Face Masks

    • Gloves

    • Tissues

  4. Display posters about hand hygiene and visual cues about social distancing in strategic locations.

  5. Observe social distancing measures among other bank personnel and customers.

    • Minimize the number of customers entering the bank or if possible, open other entrance lanes to avoid crowding.

    • Ensure that customers waiting outside are observing social distancing.

    • Use furniture, equipment, and other items inside the bank as barriers or make their arrangement suitable for social distancing.

    • Install protective screens and queue barriers at counters and information desks.

  6. Regularly clean and disinfect the bank premises, especially frequently

touched areas, such as counters, ATMs, and door handles.

How to Teach Customers About Online Services

  • Encourage customers to:

    • Use alternative banking transactions, such as ATMs and online banking

    • Use handy tools when using ATMs

      • Otherwise, provide customers with cotton buds, tissues, or other products to avoid direct contact with ATMs.

    • Secure their online banking information and not to fall for scammers taking advantage of the pandemic

American Bankers Association. “ABA advises community banks on Coronavirus safety measures.” FinExtra, 23 March 2020.
LINK Accessed 11 May 2020.

“Tips to Avoid Coronavirus Scams and Protect Your Money.” American Bankers Association, 2020.
LINK. Accessed 11 May 2020.

Egan, John. “How to clean your credit card.”, 23 March 2020.
LINK. Accessed 11 May 2020.

“Frequently Asked Questions for Bank Customers Affected by Coronavirus Disease 2019 (Referred to as COVID-19).” Federal Deposit Insurance Corporation, 2020.
Accessed 11 May 2020.

Lake, Rebecca. “Another Coronavirus Challenge: How To Keep Your Online Banking Info Secure.” Forbes, 25 March 2020.
LINK. Accessed 11 May 2020.

“Operate your essential and outdoor business.” San Francisco Government, 10 May 2020.
Accessed 11 May 2020.

“Coronavirus disease (COVID-19) advice for the public.” WHO, 29 April 2020.
LINK. Accessed 11 May 2020.

Written By

Galit M. Sacajiu, MD, MPH

Director, Medical Education

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Doctor Galit M. Sacajiu article

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